Store Policy

TERMS OF SERVICE

The description of goods on this website does not constitute a contractual offer in selling these goods. When an Order has been submitted I can reject it for any reason - although I will try to make contact with you without delay. Reasons include (but are not limited to) low or out of stock items, issues in the hand-making process or ongoing problems with previous transactions involving yourself or someone close to you.

Due to items often being made from wood which is a natural material, no two items will be completely identical and so your item may have slight variation from other pictured items in the same category.

In the case of any goods made to your special requirements, i.e. personalised, it is your responsibility to ensure that any information or specifications you provide are accurate. By requesting a custom order you accept that I will replicate your idea with the best of my ability but the finished product may differ from your vision.

All orders are dispatched via Royal Mail 1st Class postage with proof of postage. Should an item be lost in the Royal Mail process, a Royal Mail “Making a Claim” application should be made by the buyer. No refunds will be given for items lost in the post. Once items have been dispatched in safe and ample packaging which neatly fit products I accept no responsibility for any damage/loss/theft or any other mishaps which may arrise within the postal process. I will, however, work with you on providing all evidence of purchase and sending which you may need to claim money back for this transaction where it is possible for me to do so. By obtaining proof of postage my end of our contract of transaction is complete and by purchasing you agree this is fair and sufficient.

WHOLESALE INQUIRIES

A range of our products are available for wholesale orders. If you wish to discuss your interest in stocking Bear and Rose's products please feel free to contact us at: info@bearandrose.co.uk

 

We look forward to hearing from you.

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

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