FAQ

Frequently asked questions

Do you ship internationally?


Yes we do! We get so excited when receiving an order from an overseas customer, and have sent items out all over the world. We offer Royal Mail International Standard delivery, but can also have a tracked option for additional cost should you require it. Just enter the details at check out. If you have any problems - please contact us and we can help resolve any issues.




Do you take custom orders for items?


We love a challenge! So if you have a specific idea of something you would like, be it a wooden disc design or a certain phrase for wall art, just let us know! We will always try our best to work with your suggestions to create what you are looking for. When we enter particularly busy times in the year (usually from October onwards), we're afraid it's likely we'll have to say no to custom orders (we hate to say no!).




Do you have any jobs available?


We're always open to meeting people who will fit into our small businenss. Take a look below and if you think this has your name all over it, please get in touch. ___________________ Workshop Assistant Do you enjoy working with your hands and getting stuff done? Do you produce work to a high standard? Would you like a role with flexible hours? If so you may be the person we’re looking for. Are you:

  • Reliable and will the job done on time and to a high standard
  • Good with detail
  • Able to follow instructions and follow established processes
  • Good under pressure and deadlines
  • Bright and dynamic
Main responsibilities: This role is key to ensuring our customers continue to be delighted by their purchases. We pride ourselves on the quality of our products and the positive feedback we receive. You will follow existing procedures to ensure all orders are produced in time to a high standard.
  • Maintaining workshop area
  • Preparation of materials
  • Hand finishing including painting and sanding
Full training will be given but somebody with some DIY/craft/production experience would be preferred. ___________________ The hours are fairly flexible within the hours of 9am and 6pm. They would initially be part time with the potential for full time in the future. Wages will start at minimum wage and increase after a probation period. Due to the nature of the roles these are based in our Office/ Workshop in Pocklington Industrial Estate, Pocklington, East Yorkshire. Free parking is available. For more information please contact us: Sarah info@bearandrose.co.uk James 07931 641833




What's your process like?


Our process is a closely guarded secret! But we think it's the best in the business. We believe our customers deserve the best quality and to deliver that we source the best materials and equipment, and we prep, finish and wrap each piece by hand.




How do I mount the wall decor pieces to my wall?


We pride ourselves on our service so every piece of wall art is supplied with an envelope of fixings. This contains strips of 3M tape and tacks. You can use either of these to mount your item, and we have full instructions on our blog here




If I want to move my wall art, how do I remove the 3M tape?


If you want to move your piece of Bear and Rose wall decor, you can peel the 3m tape off carefully by stretching it down in line with your wall. You can also use a hair dryer to warm the tape - point it down behind your art piece and gently warm the tape. It should then peel off more easily. We'd recommend using pins as it's easier to move your piece, and, because the tape is so strong, we can't accept responsibility for any damage caused to walls. For this reason we do not recommend you use the tape in wallpaper.




What size piece should I choose?


It's pretty hard to tell you what size is best for your space as every room is different. But we do have a full blog post that should explain everything.




How do I wall mount pieces with lots of bits? I want it to look like yours?


We had a lot of questions like this, so we made a blog post to explain how to get the same spacing as we do. Our most popular pieces with multiple parts do come with templates, but it's also possible to make your own.





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